Política de frete

Last updated: June 2, 2026

1.0 / Shipping terms:
Our quotes follow DDP (Delivered Duty Paid) Incoterm under Incoterms® 2020. Freight is already included in product prices. Customs duties and import taxes are calculated automatically at checkout, based on your delivery destination, and shown clearly on your order summary. There are no additional charges at delivery. For some destinations, freight may require review and an updated quote, which is submitted for your approval. The order is confirmed only after your approval.

Please note: We honor the regulations in place on the date of your order; if international terms change before the item is cleared in the destination customs, we may need to revise your quote accordingly.

1.1 / Lead time:
The estimated lead time for each Product is shown in the individual product listing and varies by Product, collection, materials and customization. The general range is 6 to 8 weeks from order confirmation, plus shipping. SIMONINI may revise the lead time during production and will communicate any change to the Customer in writing.

1.2 / Brazil:
Not all collections are open for sale in Brazil. Please contact us for more information or for a referral to our local resellers. When a collection is available for direct sale, we send individualized quotes with freight included, the lead-time is the same for all locations, and delivery time usually take about 7 days.

1.3 / U.S. and Canada:
Transit usually takes 3 to 15 days after dispatch. Standard delivery is curbside or to the front door, depending on the local carrier.

1.4 / Rest of the world:
Transit times vary by location. Smaller orders ship via FedEx or equivalent couriers; larger orders may move by air or sea freight, with timing confirmed at quote stage.

1.5 / Warehouse pickup:
Available upon request. Clients who prefer to manage logistics directly can choose warehouse pickup (EXW, Ex Works terms). The piece is released at our facility and the client coordinates collection and final delivery.

1.6 / Standard delivery and White Glove:
Unless otherwise specified, quotes cover standard door-to-door delivery (front-door or curbside, depending on the local carrier). White Glove service is not included in the standard quote and is available as a separate optional service on request, subject to its own quote.

1.7 / Currency:
The contract currency for international orders is U.S. Dollars (USD), unless otherwise stated on the invoice. Any local currency conversion displayed on the website is an estimate only, calculated by the payment provider or platform, and does not bind SIMONINI. The final card charge or bank settlement may differ from the displayed local currency estimate.

2 > Delivery

2.0 / Packaging and insurance:
For international shipping, pieces are securely packed in foam and wooden crates suited to the size, fragility and route of each shipment. All shipments are fully insured door to door under DDP terms.

2.1 / Receiving and damage claims:
Always receive the shipment. Photograph the outer crate and the piece before unpacking further. Refusing delivery for external crate damage voids the insurance claim. Document any damage clearly with multiple photos and write to support@danielsimonini.com within seven (7) days of delivery.

2.2 / Customs, duties and taxes:
Customs duties, import taxes and clearance fees are calculated automatically at checkout, based on your delivery destination, and included in the order total you pay. The breakdown appears on your order summary and confirmation email. Under our DDP terms, we handle clearance on your behalf, so no additional charges apply at delivery.

2.3 / Delivery address:
The exact shipping address must be confirmed before dispatch. Changes after dispatch may incur additional charges or delays. It is the Customer's responsibility to provide a complete, accurate address and a working contact phone for the carrier.

2.4 / Ready-to-Ship and Abandoned Shipments:
SIMONINI notifies the Customer when the Product is ready to ship. If the Customer fails to provide shipping confirmation, address verification or arrange acceptance within thirty (30) days of the ready-to-ship notice, reasonable storage charges shall accrue from day 31 onward, payable by the Customer. If the Customer remains unresponsive or unable to receive the Product for ninety (90) days following the ready-to-ship notice, SIMONINI may, at its sole option, cancel the order and retain all amounts previously paid as liquidated damages, without further liability to either party.

2.5 / Import Permits and Restricted Materials:
The Customer is responsible for determining whether import permits or special clearances are required at the destination country, including without limitation permits under the Convention on International Trade in Endangered Species (CITES), restricted-species regulations, phytosanitary rules, or building code and safety regulations applicable to the Product. SIMONINI does not warrant the availability or issuance of any required permit. Where a Product cannot lawfully be imported into a destination country due to local restrictions, the Customer remains bound by the made-to-order policy in the Terms of Service.

3 > Related Policies

This Shipping Policy is part of our Terms of Service. For claims relating to transit damage, manufacturing defects, or refund processing, see also our Refund Policy. Limited warranty terms are set out in our Terms of Service, Section 5.

Still have questions, talk to us.