Every SIMONINI piece is built to order. You can buy directly through our site, request a custom quote, or work with us on a tailored commission. Below is how each path works.

1 > Where to buy

1.0 / Our site shop:
Our online shop offers a full set of tools to customize your order to your taste. When a listing is available for purchase, you can see pricing and all the customization options needed to compose your selection, add it to your cart and check out. Your customizations appear in the cart notes and piece details. Before production begins, we always confirm the order details with you by email or phone, using the contact information you provided.

1.1 / 1stDibs and Incollect:
We also accept international orders through our partner platforms 1stDibs and Incollect, for clients who prefer those channels.

1.2 / Custom quotes by email or Instagram:
We welcome custom quotes by email or Instagram for a more direct dialogue. Accepted payment methods are wire transfer and credit card via a PayPal checkout link. Alternatively, we can configure a custom cart for you to check out directly through our site. Write to shop@danielsimonini.com with the pieces you are interested in, the delivery address and the quantity. We respond within 1 business day.

1.3 / Brazil:
In Brazil, our pieces are sold through a network of authorized resellers. Selected collections are also available for direct purchase. Write to shop@danielsimonini.com for a referral to a local reseller or for direct sale information.

2 > Customization and commissions

2.0 / Customization paths:
Most pieces can be tailored within their design language. Available customization paths include:

• Material and finish selection within our standard range (woods, metals, leathers, fabrics, stones).
  
  
• Dimensional adjustments of seat heights or top heights; some collections allow for further dimensional changes on request.
  
  
• Customer's Own Material (COM/COL) for upholstered pieces, may be subject to material approval, lead time impact and a separate quote depending on the collection.
  
  

Custom requests are reviewed by our studio for feasibility. We confirm scope, lead time impact and price before production begins. Customization may extend lead time and is not eligible for cancellation once production starts. See our Returns and Refund Policy.

3 > Trade and Hospitality

3.0 / Who qualifies:
Architects, interior designers, decorators, procurement professionals, retailers and hospitality buyers can apply for a Trade and Hospitality account. Benefits include trade pricing, project consulting and access to specification documentation.

3.1 / How to apply:
Apply for a Trade and Hospitality account during signup, on the trade dedicated page, or by writing to shop@danielsimonini.com. Our team reviews each application within two business days. Note that commercial and hospitality use requires a Commercial Warranty declaration prior to purchase; see the Limited Warranty Terms tab for details.

4 > Samples, swatches and lead time

4.0 / Samples and swatches:
Material samples and finish swatches are available on request for Trade accounts and confirmed orders. Note that color, grain and texture in samples represent the natural range of the material; the final delivered piece may show variation within that range, which is not a defect.

4.1 / Lead time:
Standard lead time is 6 to 8 weeks from order confirmation, plus shipping. Customization and commissions may extend this. The specific lead time for each piece is shown on its product listing and confirmed in writing when your order is placed.

5 > Full reference
For complete order and production terms, see our Terms of Service. For freight and delivery, see our Shipping Policy.

Still have questions, talk to us .

We do not warehouse pieces. Each piece is built only after your order is confirmed, in the rage of up to 6-8 weeks on average. Please check the individual item listing to confirm each specific particular lead-time.

Once your order comes in, we reach out personally to confirm every detail and make sure it matches what you have in mind. This avoids waste, lets us work each element individually and honor every customization request, and ensures the piece you receive carries its full attention rather than mass production uniformity.

Each piece is made for a single purpose: to serve you and your lifestyle. To meet your expectations, to blend into your life and become a positive place to come back to. This experience is made possible by inviting you into the cocreation we provide. Your way, your pieces, your life, made with the care you deserve.


Still have questions, talk to us .

Your account is your home for orders, wishlists, shipping details and personalized communications. You can register for a regular account or apply for a Trade and Hospitality account, each shaped around how you intend to work with us.

1 > Account basics

1.0 / Account types:

• Regular account. Open to anyone shopping for their home or personal space. Free to create, no application needed. Members enjoy a faster checkout with saved shipping and billing details, full order tracking and history, a personal wishlist, and access to collection updates and studio stories.
  
• Trade and Hospitality account. Reserved for architects, interior designers, decorators, procurement professionals, retailers and hospitality buyers. Requires an application reviewed by our team. More infos in the trade dedicated page.
  
  1.1 / Creating your account:
  Access this link to create a new account
  
  Set up takes under a minute. We ask for your full name, email and a password. After confirmation, your account is ready to use.
  
  For the Trade and Hospitality account, complete the application form on the Trade Registration page; our team reviews each submission within two business days.
  
  1.2 / Signing in:
  Enter your email and password on the account page. Your session stays open across browsers when you choose "remember me" at sign in.
  
  1.3 / Forgot your password:
  Click the password reset link on the sign in screen. You will receive a link by email to choose a new password. If the email does not arrive, check your spam folder or write to support@danielsimonini.com.
  
  1.4 / Updating your profile:
  Personal details, billing address, delivery address and communication preferences can be edited at any time inside your account dashboard. Changes apply immediately for new orders. For changes to an order already placed, see the Made to order section.
  
  2 > Using your account
  
  2.1 / Orders and tracking:
  All confirmed orders appear in your account dashboard, with timeline updates at each stage: confirmation, production start, dispatch and delivery. You can also download invoices and order summaries from each entry.
  
  2.2 / Wishlist:
  Save pieces you are considering by clicking the heart icon on any product page. Your wishlist syncs across devices when you are signed in. Use it to revisit, share with us, or move directly into checkout.
  
  2.3 / Communication preferences:
  Choose what you want to hear from us: collection launches, studio stories, Trade updates and events. Manage your preferences in the account dashboard or unsubscribe from any email link.
  
  2.4 / Closing your account:
  Write to support@danielsimonini.com requesting account closure. Your data will be removed in accordance with our Privacy Policy. Trade and Hospitality account closures may follow a brief verification step.
  
  Still have questions, talk to us .

Our lead time depends on the collection you are interested in. Please check the collection details for accurate information. Most of our collections are produced within 6 to 8 weeks before local handling begins.

Once production is complete, your piece travels through our trusted shipping partners. Routes, timing and terms vary by destination, while care for the piece does not.

1 > Shipping

1.0 / Shipping terms:
Our quotes follow DDP (Delivered Duty Paid) Incoterm. Freight is already included in product prices. Customs duties and import taxes are calculated automatically at checkout, based on your delivery destination, and shown clearly on your order summary. There are no additional charges at delivery. For some destinations, freight may require review and an updated quote, which is submitted for your approval. The order is confirmed only after your approval. 

Please note: We honor the regulations in place on the date of your order; if international terms change before the item is cleared in the destination customs, we may need to revise your quote accordingly.

1.1 / Brazil:
Not all collections are open for sale in Brazil. Please contact us for more information or for a referral to our local resellers. When a collection is available for direct sale, we send individualized quotes with freight included, the lead-time is the same for all locations, and delivery time usually take about 7 days. 

1.2 / U.S. and Canada:
Transit usually takes 3 to 15 days after dispatch. Standard delivery is curbside or to the front door, depending on the local carrier. White glove service is not included but is available as an optional service on request.

1.3 / Rest of the world:
Transit times vary by location. Smaller orders ship via FedEx or equivalent couriers; larger orders may move by air or sea freight, with timing confirmed at quote stage.

1.4 / Warehouse pickup:
Available upon request. Clients who prefer to manage logistics directly can choose warehouse pickup (EXW, Ex Works terms). The piece is released at our facility and the client coordinates collection and final delivery.

2 > Delivery

2.0 / Packaging and insurance:
For international shipping, pieces are securely packed in foam and wooden crates suited to the size, fragility and route of each shipment. All shipments are fully insured door to door under DDP terms.

2.1 / Receiving and damage claims:
Always receive the shipment. Photograph the outer crate and the piece before unpacking further. Refusing delivery for external crate damage voids the insurance claim. Document any damage clearly with multiple photos and write to support@danielsimonini.com within seven (7) days of delivery.

2.2 / Customs, duties and taxes:
Customs duties, import taxes and clearance fees are calculated automatically at checkout, based on your delivery destination, and included in the order total you pay. The breakdown appears on your order summary and confirmation email. Under our DDP terms, we handle clearance on your behalf, so no additional charges apply at delivery.

2.3 / Delivery address:
The exact shipping address must be confirmed before dispatch. Changes after dispatch may incur additional charges or delays.

3 > Full shipping policy
For the complete shipping policy, including transit damage claims, packaging and insurance details, and routes by region, see our Shipping Policy.

Still have questions, talk to us .

We stand behind every piece. Pieces are shipped fully insured. Damage in transit is handled through insurance. The coverage is conditional on you accepting and receiving the shipment.

1.0 / You must accept the shipment:
The customer must always accept and receive the delivery, even if the outer crate shows visible damage.Refusing delivery, for any reason including external crate damage, voids the insurance and removes our ability to process a transport claim on your behalf.If you refuse the shipment, the loss is not recoverable. Always receive the shipment, sign the proof of delivery noting any visible damage, and document the condition with photographs before unpacking further.

1.1 / Damage in transit, how to claim:
After accepting the shipment, photograph the outer crate and the piece before unpacking further. Write to support@danielsimonini.com within seven (7) days of delivery, with the order number and clear photographs of all damage observed on the crate and on the piece. Only claims with full photographic documentation submitted within the seven-day window are eligible for review.

1.2 / Manufacturing defects:
If a piece arrives with a defect not related to transit, this is addressed under our Limited Warranty. See the Limited Warranty Terms tab for the consumer summary, or ourTerms of Service, Section 5, for the full warranty terms.

1.3 / Any other issues:If the piece arrives with any issue not covered by the above, write to support@danielsimonini.com with your order number and photos. We resolve every case directly and find the best solution for each situation.

1.4 / Full policy reference:
For the complete transit damage claim process, see ourRefund Policy.

Still have questions,talk to us .

Each piece is made exclusively for you, in the way you like your pieces to be. Our policy reflects that.

1.0 / Made to order policy:
We do not accept returns or cancellations once production has begun.

1.1 / Cancelling or modifying before production:
Specifications, address and contact details can be adjusted before production begins. Once your order is fully confirmed and production starts, the piece is committed to you and cannot be cancelled. If you need any changes, we will do our best to help and accommodate your request. To request a change before production, write to support@danielsimonini.com as early as possible.

1.2 / Damage in transit and manufacturing defects:
Damage during transit must be reported in writing, with photographs of the outer crate and the piece, within seven (7) days of delivery. Manufacturing defects are addressed under our Limited Warranty (see the Limited Warranty Terms tab above for the consumer summary, or our Terms of Service, Section 5, for the full warranty terms).

1.3 / Full refund policy:
For the complete return and refund policy, including transit damage claims and refund processing timelines, see our Refund Policy.

Still have questions, talk to us .

Our prices are shown including freight to your destination. Import duties and taxes are calculated automatically at checkout, based on your delivery address, so there are no surprises at the door.

1.0 / Delivered Duty Paid (DDP):
We ship under DDP (Delivered Duty Paid) Incoterms® 2020 for international orders. This means freight, customs duties, import taxes and clearance fees are calculated at checkout, included in your order total, and handled by us on your behalf. You do not pay extra at the door.

1.1 / Where duties appear:
The breakdown is shown on your order summary and on the confirmation email. Duties vary by country, by material classification (wood, metal, textile, leather, stone, glass) and by the final destination's customs tariff schedule. Our checkout pulls the live rate from the carrier and customs broker at the time of order.

1.2 / Regulatory changes between order and delivery:
We honor the rates in place on the date of your order. If international tariff regulations, duties or import rules change between order confirmation and customs clearance at destination, and the change materially affects the landed cost, we may need to revise the quote and submit it for your approval before the piece ships. Production timeline pauses while we align.

1.3 / United States orders:
Current U.S. import tariffs on furniture from Brazil and Italy are calculated and included at checkout. We monitor the U.S. Harmonized Tariff Schedule and trade policy changes; any material updates that affect a confirmed order are communicated in writing before dispatch.

1.4 / European Union and United Kingdom orders:
VAT and customs duties for EU and UK destinations are calculated at checkout under our DDP terms. EU intra-bloc shipments include applicable VAT. UK shipments include UK VAT and any applicable customs duties post-Brexit.

1.5 / Brazil orders:
For direct sales within Brazil, for available collections, prices include all applicable Brazilian taxes (ICMS, IPI, PIS/COFINS). Freight is quoted separately and added to the order.

1.6 / Warehouse pickup (EXW):
If you choose warehouse pickup (Ex Works terms), you are responsible for all duties, taxes, clearance and freight from our facility onward. The DDP coverage does not apply, please let us know and we will revise your quote accordingly.

1.7 / Customer's broker or logistics provider:
If you prefer to clear the shipment through your own customs broker or freight forwarder, please let us know. We will adjust the quote to remove the DDP component and ship under DAP (Delivered at Place) terms instead. You then handle clearance and pay duties directly to your local authorities.

2 > Full reference
For complete shipping terms, see our Shipping Policy. For the contractual framework, see our Terms of Service.

Still have questions, talk to us .

Our limited warranty covers manufacturing defects in materials and workmanship for one year from the date of purchase.

1.0 / Warranty terms:
Our pieces include a one year limited warranty covering defects in materials and workmanship, beginning on the date of purchase. The warranty applies to residential use under normal conditions, with care following our maintenance guidelines. During the warranty period, SIMONINI will, at its sole discretion, repair or replace any product, part or component that has failed due to a manufacturing defect. Replacement may be made with comparable materials or components, subject to availability. The warranty is non-transferable and applies only to the original purchaser. Please include your proof of purchase and order number when contacting us for support.

For the full warranty terms — including the disclaimer of other warranties, limitation of liability, governing law and claim procedure — see our Terms of Service, Section 5.

1.1 / Eligibility and requirements:
Warranty coverage requires that the piece:

• Has been used in accordance with SIMONINI care and maintenance guidelines.
  
  
• Has been installed, assembled and handled according to our instructions.
  
  
• Has not been modified, altered or repaired by unauthorized parties or DIY.
  
  
• Has not been exposed to improper environments, chemicals, misuse or abuse.
  
  
• Has been properly unpacked with care and in the upright position.
  
  
• Has not been improperly stored or exposed to environments with excessive or unstable humidity, temperature extremes or rapid fluctuations.
  
  
• Damage from misuse, neglect, accidents, unauthorized modifications or non-compliant care voids the warranty.
  
  

1.2 / Indoor environment:
Solid wood is a living material that responds to its environment. To preserve the structural integrity, finish and feel of indoor SIMONINI pieces, place them in a stable indoor residential environment, away from direct heat sources such as radiators, fireplaces, wood stoves, heating vents and heated floors, and away from direct sunlight. Avoid spaces with extreme or rapidly changing temperature and humidity.

Conditions outside a stable indoor environment can cause the wood to expand, contract, develop surface checks or, in extreme cases, structural cracks. Damage from these conditions is a consequence of the environment, not a manufacturing defect.

For guidance on whether a specific space is suitable for an indoor piece, contact us at support@danielsimonini.com before purchase.

1.3 / What the warranty does not cover:
The warranty does not cover:

• Natural variations in solid wood, including tone, grain, movement, texture, knots or surface evolution.
  
  
• Cracks, splits or ruptures in solid wood caused by natural movement, climatic variations, changes in humidity, temperature or environmental conditions, including damage from forced-air heating, radiant or hydronic floor heating, fireplaces, wood stoves, radiators placed near the piece, direct sunlight or air conditioning.
  
  
• Normal wear and tear of components, materials and finishes.
  
  
• Color changes, deformations or damages caused by light, UV exposure, heat, humidity or natural aging.
  
  
• Discoloration or deformity of surfaces due to temperature-related issues.
  
  
• Dye transfer from clothing, including denim and dark fabrics.
  
  
• Pilling of textiles or natural shedding of fibers.
  
  
• Damage caused by liquids, heat, fire, ashes, cigars, chemicals, pets, sharp objects or impact.
  
  
• Marking or abrasion of materials and textiles over time caused by sharp or foreign objects.
  
  
• Damage from improper use, overloading, standing on furniture or use beyond the piece's intended function.
  
  
• Damage from drops, impacts, falls, tipping or any accidental force applied to the piece, including table drops or object collisions.
  
  
• Damage caused by interaction with flooring surfaces, including friction, uneven levels, gaps in wooden floors, stone or ceramic floors, or high friction rugs or carpets.
  
  
• Damage from improper storage, humidity imbalance or exposure to weather when the piece is not designed for outdoor use.
  
  
• Damage from improper installation, assembly, handling or unpacking, including scuffs, cuts or structural stress.
  
  
• Damage incurred during transit that was not reported in writing, with photographs of the outer crate and the piece, within seven (7) days of delivery (see our Refund Policy).
  
  
• Differences between samples, swatches, renderings or displays and final materials.
  
  
• Customer's Own Materials or any third-party materials, products, finishes or services applied to SIMONINI products.
  
  
• Corrosion, oxidation or deterioration from coastal environments, pollution or aggressive atmospheric conditions.
  
  
• Damage resulting from failure to follow SIMONINI care, maintenance and cleaning guidelines.
  
  
• Damage caused by acts of nature or force majeure, including floods, fires, storms, earthquakes or power failures.
  
  
• Indirect, incidental or consequential damages, including damage to floors, walls, surrounding property or personal items.
  
  
• Claims based on aesthetic preference, subjective expectations or normal material behavior rather than manufacturing defects.
  
  
• Manufacturing tolerances and dimensional deviations within acceptable industry standards, up to 2 inches.
  
  

1.4 / Commercial and Hospitality warranty:
Commercial, hospitality, contract and high traffic use differ significantly from residential conditions, with increased mechanical stress and frequency of use. The purchaser must communicate the intention for commercial or hospitality use prior to purchase to be eligible for limited warranty coverage, regardless of order quantity.

1.5 / How to file a warranty claim:
To make a warranty claim within the warranty period, write to support@danielsimonini.com including:

• Order number and purchase date.
  
  
• Photographs of the defect.
  
  
• Photographs of the room and the area around the piece, including flooring and any heating or cooling sources nearby.
  
  
• A short description of how the piece has been used and the conditions in which it has been kept.
  
  

We respond within 7 business days with the next steps.

1.6 / Full legal terms:
This summary is for clarity. The full warranty, including the disclaimer of other warranties (such as merchantability and fitness for a particular purpose), the limitation of liability, the governing law and the limitation period for actions, is set out in our Terms of Service. By placing an order with SIMONINI, you agree to the Terms of Service in full.

Still have questions, talk to us .

We purchase and work only with ultra premium materials, from reliable, sustainable sources, certified and vetted. 
Every batch is tested before being brought into our production floor.

1 > General care Guide

1.0 / Cleaning frequency: 
Indoor and transitional outdoor pieces should be cleaned weekly. Fully exposed outdoor pieces should be cleaned daily to preserve appearance and stability.

1.1 / Cleaning products:
Use only products appropriate for each material. Never use solvents, alcohol, chlorine, thinner, petroleum derivatives, ammonia, acids, bleach, or abrasives.

1.2 / Pets:
Scratches, bites and urine can damage structures and fabrics, causing stains, corrosion marks and permanent discoloration.

1.3 / Moving furniture:
Do not drag furniture. Before moving any piece, empty it completely and lift it from the base to avoid stress on joints and structures.

1.4 / Proper seating use:
Do not stand on seats. Do not use chair stretchers or support elements as footrests. Do not remove sliders, do not change the structure, and do not cut, extend or modify the piece in any way.

1.5 / Exposure to weather and heat for indoor pieces: 
Indoor pieces are designed for a stable indoor residential environment, away from direct heat sources such as radiators, fireplaces, wood stoves, heating vents and heated floors, and away from direct sunlight. Avoid placing indoor furniture in humid or unprotected environments, or in spaces with extreme or rapidly changing temperature and humidity. Moisture can enter joints, finishes and natural materials, compromising structural integrity over time. Indoor pieces must not be exposed to rain, mist or airflow from open windows during storms.

Note: extreme conditions and environments with sudden or significant temperature or humidity swings can compromise the integrity of the pieces. Damage from these conditions is not covered by warranty — see the Limited Warranty Terms tab for details.

1.6 / Surface care. 
Spills must be cleaned to prevent finish degradation and permanent stains.

1.7 / Storage and protection.
Pieces are not designed to be stored in their original arrival crates and packaging for long periods of time. Please unpack as soon as possible after delivery. Store furniture clean and dry in a covered and ventilated space. If placed in a warehouse, opt for climate controlled environments suitable for fine furniture and works of art.

2 > Care by material

2.1 / Solid wood. 
Solid wood receives extra care. We trace each origin to ensure our customers receive pieces that have not caused harm or passed through harmful processes. Once a new batch passes initial testing, we run a full diagnosis on humidity, integrity and durability. After every test is cleared, each wooden block is uniformized and inspected once more before being sculpted into the parts of a piece.

Each wood piece is unique. Variations in color, density, grain and moisture absorption are natural. Light, humidity and time may gradually evolve the appearance of any wood surface.

Our species:

• Tauari (Brazilian Oak), indoor. Light beige to yellow brown, occasional reddish nuances. Finishes: Natural, Light Honey, Honey, Walnut, Ebonized Black.
  
  
• Cumaru (Brazilian Teak), outdoor. Golden amber to deep brown, fine linear grains. Finishes: Natural and Ebonized Black.
  
  
• Sucupira (Brazilian Chestnut), outdoor. Chocolate to soft golden. Finish: Natural.
  
  
• Teak, outdoor. Golden brown to silvered patina over time. Finish: Natural.
  
  Indoor wood care: use coasters, avoid hot or cold items directly on surfaces, clean spills immediately, protect from direct constant UV and heat, avoid impacts and sharp objects, maintain stable humidity, and temperature or extreme / harsh conditions. 
  
  Outdoor wood care: clean with a soft dry or lightly damp cloth, remove residues from rain, sea air or vegetation promptly, avoid solvents and abrasives, allow wood to breathe and avoid airtight covers, expect natural tonal changes due to climate, oil based finishes may require periodic reapplication.
  
  2.2 / Paints and finishes. 
  Avoid cleaning chemicals, waxes or polishes. Avoid abrasion and impacts. Clean occasionally when and if necessary with water and mild soap (100 ml water to 5 ml mild soap).
  
  2.3 / Cane and weaves.
  Includes natural cane, rattan, cotton, aramid and paper yarn. Avoid getting the material wet and excessive pressure on openings. Dry in the shade if wet. Vacuum or dust occasionally, avoid friction.
  
  2.4 / Claddings and stones. Includes sintered mineral composite, lava stone, marble, granite, quartzite and soapstone. Do not leave cleaners on the surface for more than five minutes. Rinse after any contact with harmful agents. Avoid sharp objects. Clean weekly with water and mild soap, dry thoroughly.
  
  2.5 / Metals. Includes carbon steel, cast iron, copper, brass, stainless steel and aluminum. Avoid impacts. Do not varnish. Avoid sand and dust buildup. Do not submerge in water. Avoid bleach, chlorine and muriatic acid. Clean with water and mild soap if necessary. 
  
  2.6 / Fabrics. Natural and synthetic fibers. Do not impregnate wool. Avoid detergents and bleach on natural fibers. Clean liquids immediately. Store cushions in ventilated shade. Natural fibers: warm damp cloth, dry fully. Synthetic fibers: vacuum weekly, wash with mild soap and water.
  
  2.7 / Leather.
  Natural and synthetic. Avoid direct and indirect sun. Clean spills immediately. 
  
  Avoid aggressive products. Rotate and fluff cushions regularly. Natural leather: specialist products or professional services; neutral uncolored leather wax may be applied occasionally in thin layers; do not use pigmented products. Synthetic leather: mild soap and damp cloth.
  
  2.8 / Ropes. 
  Natural and synthetic
  Avoid abrasion, sand, grease and saltwater. Dry in the shade. Store when not in use. Natural: soft brush with warm water and mild soap. Synthetic: rinse with mild detergent.
  
  2.9 / Glass. 
  Industrial and hand blown. Avoid abrasives. Clean with water and mild detergent using a soft cloth. Dry well.
  
  2.10 / Mirrors. Water and mild soap with a soft cloth. Dry completely.
  
  2.11 / Upholstery general.
  Keep dry and ventilated. Avoid solvents and abrasives. Redistribute foam volume periodically. Professional dry cleaning recommended.
  
  
  3 > Care guidance and warranty
  Following the guidance in this section preserves the integrity of your piece and the validity of the limited warranty. Damage caused by failure to follow this care guidance is not covered by warranty. See the Limited Warranty Terms tab and our Terms of Service for full warranty terms.
  
  Still have questions, talk to us .

Material samples are available on request. Let us know about your project, the pieces of interest, the samples you need, and your shipping address. Our team will provide guidance on the materials and ship the necessary samples to you.

To request samples, talk to us .